Welfare Services

oneSource Welfare team can also offer help and support.

We have a team of trained Debt and Welfare Benefits advisers who can assist by providing impartial and confidential advice and guidance.

Our Welfare Team will conduct an assessment and examine the different ways that we can help you and your household. We have successfully assisted many residents to increase their income and reduce their outgoings. We can also help you to prioritise your debts and look at ways to reduce them.

If you are vulnerable because of your situation, please contact this team who are there to help.

Our welfare team is here to assist people who are struggling financially.

In order to find the best way to help you, we need to get a picture of your financial situation. For this, we ask for a Financial Statement/Personal Budget/Personal action plan.

This is a basic financial plan that shows where your money is coming from, how much is there and where it is all going.

You can complete one using one of the links below:


You can then save it and send it to oneSourceWelfare@oneSource.co.uk (Please ensure that your name/address and reference number are included).


  • Contact us via LiveChat

  • Call us on 020 3373 1919

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Below you will find our frequently asked questions. If you cannot find the information you are looking for here then please visit our contact page to complete the Contact us form or contact us by telephone.