Welfare Services

oneSource Welfare team can also offer help and support.

We have a team of trained Debt and Welfare Benefits advisers who can assist by providing impartial and confidential advice and guidance.

Our Welfare Team will conduct an assessment and examine the different ways that we can help you and your household. We have successfully assisted many residents to increase their income and reduce their outgoings. We can also help you to prioritise your debts and look at ways to reduce them.

If you are vulnerable because of your situation, please contact this team who are there

  • Contact us via LiveChat

  • Call us on 020 3373 1919

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Below you will find our frequently asked questions. If you cannot find the information you are looking for here then please visit our contact page to complete the Contact us form or contact us by telephone.

Who are oneSource Enforcement?

oneSource Enforcement provides innovative and high-quality support across local government shared services. Our specialist enforcement service team provides an ethical and professional approach to the collection of local authority debt:

  • Road traffic
  • Business rates
  • Council Tax
  • Commercial Rent
  • Sundry debts
  • ANPR
  • Debt repayment surgeries
What regulations do we work under?

The Tribunal Court and Enforcement (TCE) Act 2007, Order 2014
The Taking Control of Goods (TCG) Regulations 2013
The Taking Control of Goods (Fees) Regulations 2014
The Taking Control of Goods (Certification) Regulations 2014
The Certificate of Enforcement Agents Regulations 2014
Civil Procedure Amendment Rules 20147 – Part 84 & 85
The Crime and Courts Act 2013
The High Court Enforcement Officers Regulations 2014

What is the recovery process under the Tribunal Court and Enforcement Act?
  • Compliance
  • Enforcement
  • Sale