A public sector shared support service, which delivers increased collections, in an ethically different way

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About Us

Welcome to oneSource Debt Resolution Services?

oneSource Debt Resolution Services, provide a holistic Public Sector solution for the ethical and professional collection of all local authority debt. Our services are provided by a team of experienced council managers and officers. This means that we understand the need to maximise income and reduce expenditure, and the pressures of working in a local authority environment. We are part of oneSource, a Public Sector shared support service, which delivers increased collections, in a ethically different way.

Our teams, provide telephone collections, enforcement, tracing, data analytics, data segmentation, door step collections, and include an integrated Welfare Team that actively addresses vulnerability and Financial exclusion We use industry leading software, SMS and Voice messaging technologies.

oneSource Services

Enforcement services

Why use oneSource Enforcement services?

oneSource enforcement services provide a fresh approach to collecting debt which is designed specifically for the public sector. Here’s how we are different:

• All oneSource enforcement agents are local government officers, not self-employed

• All our agents have many years practical experience in collecting council tax, business rates, NNDR, parking debt, commercial rent and sundry debt

• We operate to high ethical and local government standards and in accordance with the Tribunals, Courts and Enforcement Act 2007

• We offer a flexible service which you can scale up or down

• We use secure, industry-leading debt recovery systems

• We have access to tracing services so can locate mobile and landline telephone numbers

• We provide management information tailored to meet your requirements.

oneSource enforcement services provide a public sector solution for the ethical and professional collection of local authority debt. The service is provided by a team of experienced council managers and officers. This means that we understand your need to maximise income and reduce expenditure, and the pressures of working in a local authority environment.

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Enforcement Services

Why use oneSource Enforcement services?

oneSource enforcement services provide a fresh approach to collecting debt which is designed specifically for the public sector. Here’s how we are different:

• All oneSource enforcement agents are local government officers, not self-employed

• All our agents have many years practical experience in collecting council tax, business rates, NNDR, parking debt, commercial rent and sundry debt

• We operate to high ethical and local government standards and in accordance with the Tribunals, Courts and Enforcement Act 2007

• We offer a flexible service which you can scale up or down

• We use secure, industry-leading debt recovery systems

• We have access to tracing services so can locate mobile and landline telephone numbers

• We provide management information tailored to meet your requirements.

oneSource enforcement services provide a public sector solution for the ethical and professional collection of local authority debt. The service is provided by a team of experienced council managers and officers. This means that we understand your need to maximise income and reduce expenditure, and the pressures of working in a local authority environment.


Working as an integral part of the front line oneSource Debt Resolution Service, our Welfare Team of trained Debt and Welfare Benefits advisers support vulnerable debtors by providing impartial and confidential advice and guidance. The service is designed using processes and procedures adopted from the Money Advice Sector. The model is similar to that of any independent debt advice service. Our goal is to:

Welfare services

Why use oneSource Welfare services?

OneSource Welfare Service takes a partnership approach to assisting clients. We have established referral and signposting links with a number of Welfare and Debt Advice agencies across our area of benefit. We have in place a ‘seamless service’ to ensure that the client journey between agencies is as smooth as possible.

Our Welfare service uses the latest Advice Pro system technology used by most UK independent advice agencies. This enables us to record and report on caseloads, and to help target vulnerability and financial hardship. We are also able to provide detailed Management Information on the levels of Hardship and Vulnerability being experienced within a partner Council. We also regularly seek to target those who are “struggling” either financially or through various vulnerabilities, to ensure they are receiving the help they need.

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Welfare Services

Why use oneSource Welfare services?

OneSource Welfare Service takes a partnership approach to assisting clients. We have established referral and signposting links with a number of Welfare and Debt Advice agencies across our area of benefit. We have in place a ‘seamless service’ to ensure that the client journey between agencies is as smooth as possible.

Our Welfare service uses the latest Advice Pro system technology used by most UK independent advice agencies. This enables us to record and report on caseloads, and to help target vulnerability and financial hardship. We are also able to provide detailed Management Information on the levels of Hardship and Vulnerability being experienced within a partner Council. We also regularly seek to target those who are “struggling” either financially or through various vulnerabilities, to ensure they are receiving the help they need.

Working as an integral part of the front line oneSource Debt Resolution Service, our Welfare Team of trained Debt and Welfare Benefits advisers support vulnerable debtors by providing impartial and confidential advice and guidance. The service is designed using processes and procedures adopted from the Money Advice Sector. The model is similar to that of any independent debt advice service. Our goal is to:

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Enforcement services

Why use oneSource Collect services?

We can help you to collect sundry debts including trade waste, market rents, nursery fees and housing benefit overpayments. Our officers are experienced in using various local authority systems including One Oracle, Ash and CARS.

We understand the need to take an assertive but ethical approach to maximise collection and reduce aged debt. oneSource Collect provide a fresh approach to collecting debt which is designed specifically for the public sector. Our agents place customer service at the heart of our practices, engaging your customers, protecting your brand and collecting payment however late it may be.

We will maximise the prospects of full recovery and offer an experienced and effective bespoke personal service. Further, all of your management information and reporting requirements will be met by the team, with the format and frequency to be tailored to your individual requirements. From revenue management to early arrears collections through to aged debt recovery, we can help you engage customers and manage arrears efficiently whilst treating your customers fairly and focusing on affordable and sustainable repayments. We have a competitive price structure, a strong team of doorstep debt collection agents and the resource resolution solicitors to draw upon if necessary. Our analytics and tracing capability also allows us to identify residents who may no longer be resident at the address provided, or may now be deceased.

oneSource Collect provide a public sector solution for the ethical and professional collection of local authority debt. We understand your need to maximise income and reduce expenditure, and the pressures of working in a local authority environment.

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Collect Services

Why use oneSource Collect services?

We can help you to collect sundry debts including trade waste, market rents, nursery fees and housing benefit overpayments. Our officers are experienced in using various local authority systems including One Oracle, Ash and CARS.

We understand the need to take an assertive but ethical approach to maximise collection and reduce aged debt. oneSource Collect provide a fresh approach to collecting debt which is designed specifically for the public sector. Our agents place customer service at the heart of our practices, engaging your customers, protecting your brand and collecting payment however late it may be.

We will maximise the prospects of full recovery and offer an experienced and effective bespoke personal service. Further, all of your management information and reporting requirements will be met by the team, with the format and frequency to be tailored to your individual requirements. From revenue management to early arrears collections through to aged debt recovery, we can help you engage customers and manage arrears efficiently whilst treating your customers fairly and focusing on affordable and sustainable repayments. We have a competitive price structure, a strong team of doorstep debt collection agents and the resource resolution solicitors to draw upon if necessary. Our analytics and tracing capability also allows us to identify residents who may no longer be resident at the address provided, or may now be deceased.

oneSource Collect provide a public sector solution for the ethical and professional collection of local authority debt. We understand your need to maximise income and reduce expenditure, and the pressures of working in a local authority environment.

oneSource Process Serving provides a public sector solution by a team of experienced council managers and officers. This means that we understand your needs and the pressures of working in a local authority environment.

Welfare services

Why use oneSource Process service?

oneSource Process Serving provide a fresh approach to serving papers. We seek to ensure that our clients are protected. It is our aim to provide the best possible solution to your process serving needs while maintaining a balance of low cost and efficiency without sacrificing quality. We understand that time is of the essence.

Deadlines have to be met and a knowledgeable team is a must in order to provide the best possible service in what might be a most delicate situation. When choosing a process server, it is important to make sure that the job will be done properly and effectively.

All our process servers are held to a strict Code of Practice and you can be assured that when you use oneSource Process Serving you will receive a prompt and personal service. Our process servers place customer service at the heart of our practices, engaging your customers and protecting your brand. We will maximise the prospects of serving and offer an experienced and effective bespoke personal service. With a dedicated point of contact we encourage personal interaction as much as possible, so appraisals both by telephone or in person are welcomed and take place when required. Furthermore, all of your management information and reporting requirements will be met by the team, with the format and frequency tailored to your individual requirements.

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Process Services

Why use oneSource Process services?

oneSource Process Serving provide a fresh approach to serving papers. We seek to ensure that our clients are protected. It is our aim to provide the best possible solution to your process serving needs while maintaining a balance of low cost and efficiency without sacrificing quality. We understand that time is of the essence.

Deadlines have to be met and a knowledgeable team is a must in order to provide the best possible service in what might be a most delicate situation. When choosing a process server, it is important to make sure that the job will be done properly and effectively.

All our process servers are held to a strict Code of Practice and you can be assured that when you use oneSource Process Serving you will receive a prompt and personal service. Our process servers place customer service at the heart of our practices, engaging your customers and protecting your brand. We will maximise the prospects of serving and offer an experienced and effective bespoke personal service. With a dedicated point of contact we encourage personal interaction as much as possible, so appraisals both by telephone or in person are welcomed and take place when required. Furthermore, all of your management information and reporting requirements will be met by the team, with the format and frequency tailored to your individual requirements.

oneSource Process Serving provides a public sector solution by a team of experienced council managers and officers. This means that we understand your needs and the pressures of working in a local authority environment.

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Our Services

For the ethical and professional collection of local authority debts.

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Road Traffic

Our dedicated team understand the ongoing battle every local authority has with parking and traffic management. A lot of time and resource goes into pursuing unpaid penalty charge notices,

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Business Rates

With many business struggling, landlords reluctant to pay for unoccupied properties, and many business owners trying to avoid paying, the collection of Business rates can be a labour intensive and expensive task.

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Council Tax

As a local authority shared service we understand the importance of maintaining high levels of collection for Council Tax every year.

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Commercial Rent

Our team have years of experience dealing with Commercial Rent Arrears Recovery and have a fast and proactive approach that has had great success.

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Debt Surgeries

oneSource Enforcement Services are committed to providing effective help and support to all our customers. We offer Debt Advice Surgeries, as an opportunity to meet our customers and provide professional and expert advice in managing outstanding debts.

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Other Services

oneSource Collect Services specialise in collecting your Sundry debts, by providing a public sector solution.

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ANPR

ANPR
Automatic Number Plate Recognition

Automatic Number Plate Recognition (ANPR) technology is used to help detect, deter and disrupt criminality.
Automatic number plate recognition can be used to store the images captured by the cameras as well as the text from the license plate, with some configurable to store a photograph of the driver.

Social Inclusion & Welfare

Social Inclusion & Welfare

Our Social Inclusion and Welfare Team work with you to deal with those struggling to pay their debt, due to financial difficulties or any other issues. It is important to us that we provide additional support and advice to vulnerable customers. The oneSource Welfare Service has experienced advisors who can work with you to help resolve and manage any debt issues.

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Below you will find our frequently asked questions. If you cannot find the information you are looking for here then please visit our contact page to complete the Contact us form or contact us by telephone.

Who are oneSource Enforcement?

oneSource Enforcement provides innovative and high-quality support across local government shared services. Our specialist enforcement service team provides an ethical and professional approach to the collection of local authority debt:

  • Road traffic
  • Business rates
  • Council Tax
  • Commercial Rent
  • Sundry debts
  • ANPR
  • Debt repayment surgeries
What regulations do we work under?

The Tribunal Court and Enforcement (TCE) Act 2007, Order 2014
The Taking Control of Goods (TCG) Regulations 2013
The Taking Control of Goods (Fees) Regulations 2014
The Taking Control of Goods (Certification) Regulations 2014
The Certificate of Enforcement Agents Regulations 2014
Civil Procedure Amendment Rules 20147 – Part 84 & 85
The Crime and Courts Act 2013
The High Court Enforcement Officers Regulations 2014

What is the recovery process under the Tribunal Court and Enforcement Act?
  • Compliance
  • Enforcement
  • Sale