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We are aware of an issue with our telephony system. Our teams are working hard to resolve the issue as quickly as they can.

What this means is:

  • Customers may experience longer than average call times when calling our main customer contact centre on 0203 373 3588

We apologise for any inconvenience caused and thank you for your patience and understanding. We will provide further updates on resolution of this issue as soon as possible. The easiest way for residents to contact oneSource Debt Resolution Services:

  • Customers can make payment online Payment
  • Live Chat
  • Or  request a call back by completing the form below.

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Below you will find our frequently asked questions. If you cannot find the information you are looking for here then please visit our contact page to complete the Contact us form or contact us by telephone.