oneSource Collect Services specialise in collecting your sundry debts, by providing a public sector solution for the
• Expired parking warrants
• Services charges
• Commercial rent
• Housing Benefit over payments
• Adult social care charges.
Why use OneSource Collect?
OneSource Collect provide a fresh approach to collecting debt which is designed specifically for the public sector. Our agents place customer service at the heart of our practices, engaging your customers, protecting your brand and collecting payment however late it may be. We will maximise the prospects of full recovery and offer an experienced and effective bespoke personal service.
Further, all of your management information and reporting requirements will be met by the team, with the format and frequency to be tailored to your individual requirements. From revenue management to early arrears collections through to aged debt recovery, we can help you engage customers and manage arrears efficiently whilst treating your customers fairly and focusing on affordable and sustainable repayments. We have a competitive price structure, if necessary a strong team of doorstep debt collection agents and the resource resolution solicitors to draw upon if necessary.
Here’s how we are different from private collection agents:
All oneSource Collect agents are local government officers, not self-employed.
All our agents have many years practical experience in collecting various debts including former tenant arrears, sundry debt, commercial rent and expired parking debt.
We operate to high ethical and local government standards.
We offer a flexible service which you can scale up or down.
We use secure, industry-leading debt recovery systems.
We have access to tracing services so can locate mobile and landline telephone
We have text, voice and email messaging facilities.
We provide management information tailored to meet your requirements.
For the ethical and professional collection of local authority debts.
Automatic Number Plate Recognition
Automatic Number Plate Recognition (ANPR) technology is used to help detect, deter and disrupt criminality.
Automatic number plate recognition can be used to store the images captured by the cameras as well as the text from the license plate, with some configurable to store a photograph of the driver.
Social Inclusion & Welfare
Social Inclusion & Welfare
Our Social Inclusion and Welfare Team work with you to deal with those struggling to pay their debt, due to financial difficulties or any other issues. It is important to us that we provide additional support and advice to vulnerable customers. The oneSource Welfare Service has experienced advisors who can work with you to help resolve and manage any debt issues.
Below you will find our frequently asked questions. If you cannot find the information you are looking for here then please visit our contact page to complete the Contact us form or contact us by telephone.