A public sector shared support service, which delivers increased collections, in an ethically different way

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About Us

Welcome to oneSource Debt Resolution Services

oneSource Debt Resolution Services, provide a holistic Public Sector solution for the ethical and professional collection of all local authority debt. Our services are provided by a team of experienced council managers and officers. This means that we understand the need to maximise income and reduce expenditure, and the pressures of working in a local authority environment. We are part of oneSource, a Public Sector shared support service, which delivers increased collections, in a ethically different way.

Our teams, provide telephone collections, enforcement, tracing, data analytics, data segmentation, door step collections, and include an integrated Welfare Team that actively addresses vulnerability and Financial exclusion We use industry leading software, SMS and Voice messaging technologies.

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oneSource Services

Our Services

For the ethical and professional collection of local authority debts.

Road Traffic

Our dedicated team understand the ongoing battle every local authority has with parking and traffic management. A lot of time and resource goes into pursuing unpaid penalty charge notices,

Business Rates

With many business struggling, landlords reluctant to pay for unoccupied properties, and many business owners trying to avoid paying, the collection of Business rates can be a labour intensive and expensive task.

Council Tax

As a local authority shared service we understand the importance of maintaining high levels of collection for Council Tax every year.

Commercial Rent

Our team have years of experience dealing with Commercial Rent Arrears Recovery and have a fast and proactive approach that has had great success.

Debt Surgeries

oneSource Enforcement Services are committed to providing effective help and support to all our customers. We offer Debt Advice Surgeries, as an opportunity to meet our customers and provide professional and expert advice in managing outstanding debts.

Other Services

oneSource Collect Services specialise in collecting your Sundry debts, by providing a public sector solution.

ANPR

ANPR
Automatic Number Plate Recognition

Automatic Number Plate Recognition (ANPR) technology is used to help detect, deter and disrupt criminality.
Automatic number plate recognition can be used to store the images captured by the cameras as well as the text from the license plate, with some configurable to store a photograph of the driver. ANPR

Social Inclusion & Welfare

Social Inclusion & Welfare

Our Social Inclusion and Welfare Team work with you to deal with those struggling to pay their debt, due to financial difficulties or any other issues. It is important to us that we provide additional support and advice to vulnerable customers. The oneSource Welfare Service has experienced advisors who can work with you to help resolve and manage any debt issues.

Social Inclusion & Welfare

Below you will find our frequently asked questions. If you cannot find the information you are looking for here then please visit our contact page to complete the Contact us form or contact us by telephone.

Who are oneSource Enforcement?

oneSource Enforcement provides innovative and high-quality support across local government shared services. Our specialist enforcement service team provides an ethical and professional approach to the collection of local authority debt:

• Road traffic
• Business rates
• Council Tax
• Commercial Rent
• Sundry debts
• ANPR
• Debt repayment surgeries

What regulations do we work under?

The Tribunal Court and Enforcement (TCE) Act 2007, Order 2014
The Taking Control of Goods (TCG) Regulations 2013
The Taking Control of Goods (Fees) Regulations 2014
The Taking Control of Goods (Certification) Regulations 2014
The Certificate of Enforcement Agents Regulations 2014
Civil Procedure Amendment Rules 20147 – Part 84 & 85
The Crime and Courts Act 2013
The High Court Enforcement Officers Regulations 2014

What is the recovery process under the Tribunal Court and Enforcement Act?

• Compliance
• Enforcement
• Sale

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